How long will it take to receive my order?

We offer same-day or scheduled delivery based on the time slot you select during checkout. Once your order is confirmed, it will be delivered within the chosen time window.

How to track my order?

You can easily track your order using any of the following:Order NumberRegistered Mobile Number or Email ID

Do you ship internationally?

No, we currently deliver only within the UAE—specifically to Dubai, Abu Dhabi, Sharjah, and Ajman. We’re focused on ensuring the freshest delivery of our fruits and gifts within these emirates. Stay tuned for future updates as we expand our delivery areas!

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or chat us at WhatsApp:+971 52 4284 983

What are the time slots available for delivery?

Our delivery time slots vary based on your location:Dubai:7:00 AM – 11:00 AM12:00 PM – 3:00 PM4:00 PM – 7:00 PMAbu Dhabi:10:00 AM – 3:00 PM (Available on alternate days only)Sharjah & Ajman:8:00 AM – 12:00 PMYou can select your preferred slot during checkout.Note: Time slots are subject to availability and may vary on weekends and public holidays.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

We only replace items if they are defective or damaged. If you receive an item that needs to be exchanged, please notify us at the time of delivery by:📞 Calling our Customer Relations team at +971 58 105 2395 📧 Or emailing us at online@gulffruits.com🕘 All queries are handled during our business hours: 9:00 AM – 5:30 PM.Once confirmed, we’ll arrange for a replacement to be delivered on our next scheduled delivery to your area.